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Return Policy

According to the provisions of the ConsumerProtection Law, please pay attention to the following return and exchangeinformation:

 

1. In accordance with Article 19 Paragraph2 of the Consumer Protection Act and the applicable guidelines for reasonableexceptions of the right to cancel communications transactions announced by theExecutive Yuan, this shop does not provide the application of the seven-day hesitationperiod of the Consumer Protection Act for the following products:


(1) Commodities are prone to corruption,have a short shelf life, or are about to expire when the contract isterminated. Because it is prone to rapid deterioration, the shelf life is lessthan seven days, or although it is slightly longer than seven days, but it willbe overdue when the contract is terminated, and it is not suitable to bereturned and sold.

(2) Customized products according to yourrequirements. Because you have sufficient information and time to choosewhether to proceed with this transaction.

(3) Newspapers, periodicals or magazines.Therefore, such publications are time-sensitive.

(4) Audio-visual products or computersoftware that have been opened by you.

(5) Digital content that is not provided bytangible media or online services that are completed as soon as it is provided,shall be provided with your prior consent.

(6) Personal hygiene products that havebeen opened.

(7) International air passenger transportservices. Such as: air tickets, etc.

(8) Commodities or services that have beenannounced by the competent authority in accordance with Article 17 Paragraph 1of the Consumer Protection Act that shall and shall not be recorded in theformalized contract. Such as: art and cultural exhibition tickets, touristaccommodation tickets, etc.

2. If the goods are not listed in thepreceding article, the shop provides all consumers with the right to ahesitation period of seven days after receiving the goods. Within seven daysafter you receive the goods, if you do not want to buy the received goods,please return the goods and notify the shop in writing or E-mail, and the shopwill handle the return for you immediately.

 

3. After you receive the goods, pleaseconfirm the goods you ordered as soon as possible. If the goods are damaged orscratched due to non-human factors, or the packaging is damaged duringtransportation, please notify this as soon as possible Company customer servicestaff, we will conduct product defect or damage identification, and replace youwith new products as soon as possible.


4. If you need to process a return orexchange, please E-mail or call to our shop and provide the followinginformation:

(1) Order number

(2) Name and contact number, and E-mailaddress

(3) Reason for return and exchange (notrequired)

 

5. When you want to return the goods, inaccordance with the provisions of the Civil Law, you and this shop shallmutually bear the responsibility of restoring the original status, therefore:

(1) Please keep the product in a brand newstate, and please ensure that the main product, user manual, registration replyletter, peripheral parts, invoices, related accessories, etc. are not missing,and return them together with the original packaging so that this shop canprovide you with Process refunds.

(2) If the goods are damaged, worn,scratched, dirty, or damaged due to human factors such as improper use,disassembly, etc., and the goods cannot be returned to the shop in theirentirety, the shop will respond to you at your discretion The cost of theoriginal condition, or request the price of the product in proportion to thepreservation condition of the product.

Privacy protection policy

Your account information and personal filesare password protected. It is recommended that you do not disclose your accountpassword to anyone. Our company will never ask for your password on the phoneor email, and will not actively leak your information. The important userinformation (address, name, e-mail, etc.) obtained by our company will never betransferred or used by a third party, but it is not limited to requests made bystate agencies such as courts and police agencies.